How We Vet Our Providers

How We Vet Our Providers

by Anthony Ciochetto

If you’re like most Americans, it’s likely that you’ve spent the majority of your life juggling all the responsibilities surrounding your work and home life without a ton of outside help. As we age, accepting help in those areas can feel very alien.

Sometimes, that help is needed because of new physical challenges or limitations. Other times, it may simply be that you’re tired of doing it all on your own. Both are completely valid reasons to outsource some of that tedious day-to-day work.

When it comes to allowing someone into your home, however, there are understandable objections born out of concerns for privacy and safety. After all, when you begin a working relationship with a service provider, they’re very much a stranger to you. It’s wise to make sure you get to know who you’re inviting into your home.

We understand and echo these concerns, which is why Dorvie takes the time to meticulously vet all our providers. As Chief Operator Officer, I take point on identifying partners and structuring agreements that prioritize providing our members with top-notch service at the best possible price.

We put in the work to ensure that anyone who steps foot in your home is trustworthy, dependable, and respectful, so we wanted to share our process with you.

The Dorvie Process

Our goal is for all Dorvie members to receive trusted, reliable, and high quality + high value services. To that end, we’re deliberate about finding the perfect service providers to work with.

We start in an obvious place: by leaning on the wisdom of the community in which Dorvie will be operating. We do everything from asking residents for personal recommendations to posting on online forums and engaging with respondents, all the way to checking bulletin boards at local community centers and businesses.

We then cross-reference the service providers we’ve learned about by taking a deep dive into their online ratings and reviews, looking for the telltale signs of a great company (as well as any hints of red flags). We check with the local Better Business Bureau (BBB) reporting to see if there are any consumer complaints or financial issues and that the company is in overall good standing. If we do find a red flag, we cross that provider off our prospect list.

When we’re satisfied that we have a strong list of base candidates, we move forward to calling the different organizations we’ve found. The interview stage is by far the lengthiest of the process. During this interview stage, we not only connect in-person with the people who will be providing Dorvie members with their services, but also ensure that the business is properly certified, licensed, insured, and bonded. We also confirm that they are available and able to deliver the level of service members expect and deserve. Lastly, we negotiate an exclusive rate for our members based on the volume of services needed in the area, to ensure that Dorvie members pay less for top-tier services.

Communication is Key

Thorough communication is an integral facet of the Dorvie service experience. We know there is nothing more frustrating than feeling disconnected or unsupported when you’ve paid your hard-earned money for a service.

To avoid that disconnection, our Concierge Team contacts members before a service is delivered so they’ll know what to expect. We also call after the service is rendered, to ensure that each member is satisfied with every service they receive. We also stay in touch with our providers regularly to eliminate any surprises, no-shows, or last-minute reschedules.

We want to make sure that you’re always satisfied with your services and feel completely comfortable and safe with your service providers. By having Dorvie act as the intermediary between service provider and client, we can ensure that the client never experiences or pays for sub-par service. We put in this considerable effort up front to avoid issues down the road and to give our members the confident assurance that they’re receiving the best services possible.

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