3 OPERATIONAL PILLARS SCALE PERSONALIZED OUTCOMES:

Relationships Matter, Trust is Everything

1. Concierge Experience

Your clients are assigned a full-time, Dorvie-employed concierge who schedules services, coordinates day-of logistics, and consolidates billing on their behalf.

Expansive Services Drive Satisfaction

2. Vetted National Vendors

Our supply chain is rooted in personalized services, deep vetting for safety, and negotiated pricing for an unmatched experience for your clients - everywhere they call home.

Ownership of every situation

3. Technology & Data

Platforms customized for every partnership make it easy to sign up for services and provide a real-time, on-the-ground transparency into the services your clients use most.

How can partners build the perfect solution?

  • Facilities Teams are stretched thin with work volume

  • On-Campus Staff is stretched thin with new requests

  • Move-Ins are slow because process is difficult

  • Staff Retention is hard in this job environment

  • Sales Teams are stretched thin with old leads

  • Bring add'l staffing on-campus, esp. off-hours

  • Diversify services and amenities w/o capital costs

  • Simplify move-ins with us managing all logistics

  • Boost work-life balance for every employee

  • Re-engage lost leads under your brand

Concierge experiences designed to achieve your goals

Deliver the Outcomes that Matter Most

You want your residents connection to your community to grow each day they live on campus, so you foster a deep sense of belonging with a well-trained staff and curated amenities.

But, your staff has a lot on their plates and responding to every request for new services, amenities, and experiences gets overwhelming fast.

Our Amenity Concierge program takes on the logistics of delivering for your residents - whether it's a one-off request or a recurring service - all while your staff focuses on what they do best.

Examples of Services Coordinated: Personal Shopping, Transportation, Extra Cleaning, Pet Care, Boarding, & Walking, Extra Landscaping & Gardening, Grocery & Personal Shopping, Unit Turnover For Staff: Deep Cleaning, Carpentry/Cabinet Installation, Furniture Assembly & More.

Your Facilities, Maintenance, and IT staff works hard, but they’re stretched thin. They juggle the demands of the community and campus during the day, while staying on-call at night. Dorvie helps you maintain campus coverage by giving the support they need—without overextending them or relying on costly overtime.

Let us handle the after-hours and overflow tasks with vetted, trusted professionals.

From making move-ins seamless to unclogging a toilet in the middle of the night to addressing resident "handyman" requests, Dorvie triages requests and - where your team is already at capacity - deploys the best vendor to solve the problem. Every vendor is thoroughly vetted and background-checked, so you always know who’s working in your community. 

Examples of Services Coordinated: Plumbing, Hanging TVs and artwork, Tech assistance for personal devices, Supplemental grounds keeping, Furniture assembly, Home organization, Unit turnover pre- and post-residents, & More.

You want future residents ready to move when their on-campus home becomes available, so you maintain a directory of trusted move vendors for them to use.

But, future residents get overwhelmed by the task or distracted with life and miss taking the first step, so they're not ready for your call.

Our Move Concierge program guides your clients through their move, managing the process, vendors, and schedule from start to finish.

Examples of Services Coordinated: Downsizing/Rightsizing, Junk Removal, Home Repair, Painting, Deep Cleaning, Home Organization, Furniture Assembly, Landscaping, Packing and Unpacking, Professional Moving, Storage and Shipping, Estate Sales, Auto Transport, Home Organization, And Much More.

Your at-home clients (CCaH, Early Advantage, etc.) come to you for peace of mind, so you staff a team of care/service managers who are there to deliver every client request.

But, as your program grows, your staff is inundated with requests (large or small, planned or not), so it's tough to keep their heads above water.

Our Home Concierge program is a pressure-release valve for your team, managing the logistics of every client request so your staff can focus on what matters most: growing your program, providing care, and furthering client satisfaction.

Examples of Services Coordinated: Home Repairs/Maintenance, Independent Living Modifications, House Cleaning & Window Washing, Laundry & Dry Cleaning, Lawn Care & Landscaping, Gardening & Watering, Prepared Meal Delivery, Grocery & Personal Shopping, Scheduled Transportation, Pet Care, Boarding, & Walking, Deck Restoration, And Much More.

Qualified Leads are expensive to curated and maintain. Every sales lead is a valuable investment of time, effort, and resources. But when leads go “cold,” they can feel like a sunk cost, leaving sales teams balancing the demands of nurturing inactive prospects while chasing active ones. This common challenge creates missed opportunities, distracts teams from more winnable prospects, and is a drain on ROI.

Dorvie’s Lead Reconnect solution helps you turn lost leads into lasting relationships. 

We'll keep your brand consistently in front of lost and cold leads by proactively offering co-branded services, products, and experiences. We'll solve problems for your lost and cold leads on your behalf, so you get the credit for the solution and build a reputation as an active problem solver. You'll receive actionable insights about the services cold and lost leads are using, so your sales teams can re-engage at the perfect time.

What Lead Reconnect Delivers

  • Engagement

    Tailored, co-branded offers that reinforce your brand’s presence.

  • Reason to Re-Engage

    High-impact offerings that extend your org’s value and builds trust.

  • Insights

    Unlock hidden data on unresponsive customers to refine your strategy.

  • Focus

    Free your sales team to pursue top prospects, instead of cold leads.

  • Members can reach their dedicated concierge directly, who will orchestrate all their service needs seamlessly and with personalized attention.

  • Your staff focuses on elevating your program and member experience, while our concierges handle the organization of services.

  • Our team assumes administrative responsibilities to optimize your operations, freeing up your staff to focus on high-value tasks and strategic initiatives.
>
Category Description Rate
CCaH - First 200 Members: $7.50 per month
- Remaining Members: $2.00 per month
On-Campus Living - All Residents: $2.00 per month

I already give my clients a binder of resources. How is this different?

Our concierge services go beyond a static listing of resources. We provide a white glove experience with personalized assistance and coordination to ensure your clients' needs are met promptly and efficiently.

How do your concierges interact with my clients?

Our concierges engage with your clients in a professional and courteous manner, providing tailored support through various communication channels based on their preferences - whether that is via phone, text, or email.

I already have a list of trusted vendors. Can my clients continue to use them?

Absolutely! We can work with your existing list of vendors and bring them into the Dorvie Concierge Experience to ensure continuity and meet your clients' preferences. It's a win-win-win situation for everyone.

How do I know if my clients are having a good experience?

We prioritize client satisfaction and provide you with direct regular updates and feedback to ensure transparency and allow you to own the experience every step of the way. As part of this effort, we will provide you with a live dashboard where you can see real-time statistics of your clients service usage and Concierge notes for you to view.

What happens if they don't have a good experience?

Dorvie handles all conflict resolution. We address any concerns promptly and work to rectify issues to ensure your clients' satisfaction. This may include, but is not limited to sending the vendor to correct the situation, assigning a new vendor, and covering the cost of the service, itself.

How much will this cost my client?

We pre-negotiate rates on behalf of our clients to ensure they receive a high-quality experience at a fair and competitive price. Plus, satisfaction is always guaranteed. With Dorvie, you can trust that your clients are in great hands without overpaying for exceptional service.

Do you have any testimonials?

Yes, we have testimonials from satisfied clients who have experienced our exceptional concierge services. Please reach out for more information.

My members can just call my team when they need something. How does Dorvie help?

Think of Dorvie as your team's "everything" concierge. Dorvie's concierge services offer dedicated support, ensuring prompt and personalized assistance - force-multiplying your team's time, allowing them to focus on other areas of the business.

What does this mean for my existing team?

Dorvie is never positioned as a replacement for any team members. Instead, think of Dorvie as an extension of your team. We complement your team's efforts, providing additional resources and expertise to enhance member satisfaction and streamline operations.

Channel Partnership Agreement