DORVIE · EVERY CUSTOMIZATION IS A TRADE OFF
The Real Cost of Saying 'Yes'
"While you're here, can you..." Ask your staff how many times they hear that.
Resident expectations keep evolving, and team members saying "yes" forces them to decide what takes priority - displacing the tasks they already had planned.
Adjust the sliders to see just how much the requests for customized or new services is really costing your organization.
Campus residents
200
How many residents live on your campus or campuses?
🧹 Housekeeping
Deep cleanings beyond scheduled visits (e.g., bathrooms, carpets, ovens), dusting, laundry, cleaning behind furniture
New requests per resident per year
4
Avg. time for staff to deliver
30 min
Monthly trade-off hours
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🔧 Maintenance
Hanging photos, assembling furniture, installing curtain rods
New requests per resident per year
4
Avg. time for staff to deliver
30 min
Monthly trade-off hours
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—
🚗 Transportation
Airport runs, specialist appointments that fall outside the scheduled route
New requests per resident per year
4
Avg. time for staff to deliver
50 min
Monthly trade-off hours
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💻 Tech Help Desk
Locked out of Netflix, tablet won't connect, phone won't charge
New requests per resident per year
8
Avg. time for staff to deliver
25 min
Monthly trade-off hours
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TOTAL CUSTOMIZATION HOURS / YEAR
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EQUIVALENT FTEs
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Your team absorbs these hours today.
Team Growth Over Time
Your team grows as expectations evolve. Even at just the Federal minimum wage, what does it cost per resident per month to keep the growth going?
Customization FTEs
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equivalent annual hours at 2,080 hrs/FTE
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Fully loaded cost
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Federal min. wage ($7.25) x 1.32× overhead
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Cost per resident
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passed through as a rate increase
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Dorvie
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per resident per month
📂
Replace Estimates With Your Own Data
Work order history separates core service requests from customizations by department — turning the sliders above into numbers your team actually generated.
Team Turnover Over Time
Overloaded staff drive turnover. As resident expectations evolve, staff responsibilities only continue to grow. How much does turnover cost your residents?
Total staff across departments—
Monthly turnover rate—
Replacement cost per employee—
Annual turnover
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Total turnover cost
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Cost per resident
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annualized, spread across residents