Yes! Our four-factor vetting includes referrals and background checks for every service provider, allowing you to be sure that we only partner with trusted, reliable companies who deliver high-value services.

We built our vetting process to align with the standards for services and care that have been pioneered and advanced by LeadingAge, a community of over 5,400 nonprofit aging services providers and other mission-driven organizations serving older adults in states across the country.

Your concierge will add, remove, or change your services upon request. Just let them know.

You always have full control over the services you receive. We'll be able to make changes to your services in three ways:

(1) When you're selecting services:
We'll give you the option to add more services to it – whether they are brand-new services or changing the frequency of existing services.

(2) During your Initial Membership Call:We'll
schedule time to talk after you select your services, so we can find the best days and times for you to receive your services. We'll set time aside during this call to talk about any additional services you might
want.

(3) During our pre-or-post-service check-in:
We'll contact you before and after every service is delivered so you know what to expect and so we can make sure you're fully satisfied with what you received.

We'll always check whether there are any new services you would like to add.

Your concierge will create and send you a consolidated monthly bill from all the services you received that month. We can keep your payment info on file, so you don't have to juggle due dates or payment methods.

Nope! We want your user experience to be as simple as possible. All you need is to schedule your first concierge call and let us know if you prefer to talk via phone call, text message, or email. No apps needed.

No problem! Just let your concierge know, and they'll pause that service.

We take several steps to prevent no-shows, including confirming each week with your providers that they're prepared to deliver your services. If a service provider doesn't arrive, though,
please call your concierge to let them know.

Our policy is to contact you after we expect a service was delivered to make sure you're
satisfied, so if you don't get a chance to call us in the event of a no-show, we'll still contact you.

Either way, we'll make it right by finding an alternate provider to deliver the service as quickly as possible.

We know how important it is to find a trusted provider, and we want you to keep using them. Let us know that you have a provider who you prefer, and we'll add them to your account and consolidated bill.