Frequently Asked Questions

Selecting Services

Do I need to download an app?

We want Dorvie to be as simple as possible to use. After we launch, all you’ll need to do is sign up for services using our website. From there, you can let us know if you prefer to be contacted via phone call, text message, or email. No apps needed.

Do I have to pick a Collection, or can I create my own?

You will have to pick a Collection to start, and you’ll be able to customize it so that it’s perfect for you. There are so many decisions we need to make every day, and, with the internet, there are more choices than ever. We sorted through all the choices, vetted service providers in your community, and created a set of Collections that match your own goals. And don’t forget, you’ll always be able to add more services and increase frequency of service delivery, if that fits your needs.

PS: Our Collections are designed as bundles of services. Bundling services in this way also helps us save you money by spreading the costs of each individual service across the entire Collection.


What if I don’t want a certain service in a Collection?

We created an Essentials package with a minimum set of services. You’ll be able to customize your Collection from there with the exact types of services and add-ons you want.

What if I already have a service provider that I love?

We know how important it is to find a service provider who you trust, and we want you to keep using them. Simply pick the Collection you want and let us when you checkout that you have a preferred service provider that you already use. We’ve developed our exclusive Bill to Dorvie technology, which will allow us to substitute your existing service provider right into your Collection and consolidated bill.

Do I have to pay for lawn care year-around?

No. Most cities, on average, will experience about 40 weeks of potential lawncare services, depending on the climate. We’ll let you know exactly how many mows you’ll receive with your collection, and you won’t pay for services during the winter months.

Do I get to choose my meals? How about my pantry items?

Yes and yes! We’ll check-in with you via phone each week (or email or text message, if you prefer) to let you know the meal menu for the following week and to pick your meals. We’ll also collect your pantry restocking order, so you get exactly what you’re craving.

What if I want to switch my Collection after I check out or want more/different services?

We want you to be able to customize your Collections. We’ll be able to make edits in three ways:


(1) When you’re selecting a Collection: We’ll give you the option to add more services to it – whether they are brand-new services that aren’t part of your Collection or increasing the frequency of services that already are in your Collection.


(2) During your Initial Membership Call: We’ll schedule time to talk after you select your Collection, so we can find the best days and times for you to receive your Collection’s services. We’ll set time aside during this call to talk about any additional services you might want.


(3) During our pre-or-post-service check-in: We’ll contact you before and after every service is delivered so you know what to expect and so we can make sure you’re fully satisfied with what you received. We’ll always check whether there are any new services you would like to add.


Receiving Services

What cities will Dorvie operate in?

We’ll be launching in the Washington, DC Metro Area, which includes Washington, DC; Arlington, VA; Alexandria, VA; and Reston, VA.

Who will be my service providers?

Service providers will vary from city to city. The Washington, DC Metro Area will be our first region. Here is an example of our launch partners:


> Lawn Care: Rimble Landscaping and EW Lawn Service
> Housecleaning: IQ Cleaners
> Laundry: Rinse
> Meal Delivery: Vegetable and Butcher


How do you vet service providers?

Our goal is for you to receive trusted, reliable, and high quality-high value services, so we’re deliberate about finding the perfect service providers. We start in an obvious place: asking members of the communities in which Dorvie will be operating. We do everything from asking residents for recommendations to posting on online forums and checking the bulletin boards at community centers.

We cross-reference the service providers we learn about with their online ratings and reviews – looking for the signs of a great company and any hints of red flags. If we find a red flag, we cross that provider off the list.

When we’re satisfied that we have a strong list of candidates, we start calling the different organizations we’ve found, interviewing them to make sure they’re available and able to deliver the level of service you expect and deserve. Through this process, we also negotiate exclusive rates on our members’ behalf, to make sure you’re paying lower than market rate.

We’re always developing new ways to bring you the best experience, and we’ll update you on any changes to our process.


How do I schedule services?

After you select a Collection and checkout, we’ll ask you to select a time for an Initial Membership Call. During this call, we’ll pick the best days and times for our service provider partners to come to your home, we’ll discuss any extra services you might need, and we’ll add notes our partners need to know.

We’ll take it from there: coordinating with the service providers, contacting you before a service is going to be delivered so you know what to expect, and following-up after a service is delivered to make sure you’re completely satisfied. If not, we’ll make it right.

What do I do if I need to reschedule a service?

Just let us know, and we’ll get it done! You can email us at members@dorvie.com.

What do I do if I don’t need a service on a certain week?

No problem. Just let us know, and we’ll pause that service for the week. You can email us at members@dorvie.com.

What if a service provider doesn’t show up?

We take several steps to prevent no-shows, including confirming each week with your providers that they’re prepared to deliver your services. If a service provider doesn’t arrive, though, please call us at xxx-xxx-xxxx or email us at members@dorvie.com and let us know.

Our policy is to contact you after we expect a service was delivered to make sure you’re satisfied, so if you don’t get a chance to call us in the event of a no-show, we’ll still call you. Either way, we’ll make it right by finding an alternate provider to deliver the service as quickly as possible.

Paying for Services

How do I pay for services? Why do I have to give you my credit card information?

We don’t charge your credit card until after you receive your first month of services. Instead, we only pre-authorize your credit card after you checkout. After you’ve received your services, we’ll send you a detailed breakdown of each service, including what was delivered, why the work was done, and what will be delivered next month. Let us know if, and only if, you’re comfortable with the bill, and we’ll charge your card on file. If not, we’ll find a way to make it right. This is just one of the ways we take care of service coordination and payment for you, while making sure you stay informed and satisfied.

What happens after I check out?

After you select a Collection and checkout, we’ll ask you to select a time for an Initial Membership Call. During this call, we’ll pick the best days and times for our service provider partners to come to your home, we’ll discuss any extra services you might need, and we’ll add notes our partners need to know.

We’ll take it from there: coordinating with the service providers, contacting you before a service is going to be delivered so you know what to expect, and following-up after a service is delivered to make sure you’re completely satisfied. If not, we’ll make it right.


How do I update my billing information?

Just email us at members@dorvie.com and let us know. We’ll send you a secure link to enter your new information into.