Dorvie Concierge Services for AgeSmart Members
What services can Dorvie book for you?
And much more!
Quality referrals. Hassle-free services.
AgeSmart has partnered with Dorvie to present a new concierge service that organizes non-medical home services: home repairs, house cleaning, meal delivery, laundry, and more. You can pick the ones you want, and we'll take care of the rest.
Your AgeSmart membership gives you access to a one-stop experience, complete with a dedicated Dorvie concierge, exclusive member rates, reliable and vetted vendors, and consolidated service billing.
How Does it Work?
Let your concierge take care of the logistics of life.
Concierge services are priced based on the services you need, the frequency of those services, and the number of bedrooms and bathrooms in your home. Bundle as many or as few services as you like, and your concierge will schedule vetted vendors, coordinate day-of logistics, and make sure you're informed and satisfied every step of the way.
Our concierges make us different.
Your concierge will schedule your services, coordinate day-of logistics, and send you a consolidated bill at the end of every month. No more juggling payment methods or due dates.
And, you can always give your concierge a call whenever you need to make a change.
Our services make managing your daily household needs simple.
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Home Repairs
We've worked with home performance experts to create a checklist of key items to regularly service in your home - or, let our vetted Home Maintenance partners help you take care of any other item on your to-do list.
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Laundry
Just put your provided duffel bag full of laundry outside your door and it will be washed, dried, and folded.
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Home Cleaning
Our cleaning provider will wipe down and clean all surfaces, vacuum, and mop, and strip and put new sheets on your bed.
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Lawn Care
Our lawn care provider can mow your lawn, weed whack, edge, pick up clippings, mulch, leaf blow, and trim hedges.
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Meal Delivery
We've partnered with a local service to bring you delicious pre-prepared meals to your door every week. Meals will arrive cooked and chilled, so they're ready to be warmed and enjoyed.
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And More
Call your concierge any time you need us!
Bundle the perfect services. Your Concierge handles the rest.
Frequently Asked Questions
Can I trust the services you send to my home?
Yes! Our four-factor vetting includes referrals and background checks for every service provider, allowing you to be sure that we only partner with trusted, reliable companies who deliver high-value services.
How do I make changes?
Your concierge will add, remove, or change your services upon request. Just let them know.
What if I want to switch my services?
You always have full control over the services you receive. We'll be able to make changes to your services in three ways:
(1) When you're selecting services: We'll give you the option to add more services to it – whether they are brand-new services or changing the frequency of existing services.
(2) During your Initial Membership Call: We'll schedule time to talk after you select your services, so we can find the best days and times for you to receive your services. We'll set time aside during this call to talk about any additional services you might want.
(3) During our pre-or-post-service check-in: We'll contact you before and after every service is delivered so you know what to expect and so we can make sure you're fully satisfied with what you received.
We'll always check whether there are any new services you would like.
How do I pay for services?
Your concierge will create and send you a consolidated monthly bill from all the services you received that month. We can keep your payment info on file, so you don't have to juggle due dates or payment methods.
Do I need an app?
Nope! We want your user experience to be as simple as possible. All you need is to schedule your first concierge call and let us know if you prefer to talk via phone call, text message, or email. No apps needed.
What do I do if I don't need a service on a certain week?
No problem! Just let your concierge know, and they'll pause that service.
What if a service provider doesn't show up?
We take several steps to prevent no-shows, including confirming each week with your providers that they're prepared to deliver your services. If a service provider doesn't arrive, though, please call your concierge to let them know.
Our policy is to contact you after we expect a service was delivered to make sure you're satisfied, so if you don't get a chance to call us in the event of a no-show, we'll still contact you.
Either way, we'll make it right by finding an alternate provider to deliver the service as quickly as possible.
What if I already have a provider I want to use?
We know how important it is to find a trusted provider, and we want you to keep using them. Let us know that you have a provider who you prefer, and we'll add them to your account and consolidated bill.